Have you suddenly been plunged into darkness? If you have a power outage, we’re here to help – 24/7. You can also let us know about damaged street lights or public clocks.>
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Current disruptions
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City of Zurich disruption notices
There are no current service disruptions.>
Central Grisons and Bregaglia disruption notices (ewz supply area)
There are no current service disruptions.>
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Report service disruptions
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Power failure City of Zurich
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Telephone
+41 58 319 40 30
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Email
7x24stunden@ewz.ch>
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Power outage Central Grisons and Bregaglia (ewz supply area)
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Telephone
+41 58 319 69 71
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Email
7x24stundenGR@ewz.ch>
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Heating/cooling and district heating faults
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Telephone
+41 58 319 47 15
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Email
edlbetrieb@ewz.ch>
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Heat network KVA and Holz Zürich (formerly ERZ Fernwärme)
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Telephone
+41 44 302 07 07>
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Public installations in the city of Zurich
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Street lighting
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Telephone
+41 58 319 49 00
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Email
strassenbeleuchtung@ewz.ch>
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Public clocks
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Telephone
+41 58 319 49 43
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Email
uhren@ewz.ch>
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Disruption notices direct to your smartphone
We’ll let you know as quickly as possible about any disruptions to your power connection and the expected resumption of the power supply.
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Sudden power outage – causes and tips
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Possible reasons for a sudden power outage:
Self-consumption is too high.
Damaged fuses or a circuit breaker has tripped.
A power cable has been disconnected because of construction work.
A short circuit has occurred at a transformer station or substation.
A high-voltage cable has been damaged.
There is major disruption in Switzerland or Europe.
What to do during a power outage:
Switch off stoves, irons, drills, circular saws, vacuum cleaners, modems, sound systems, PCs, TVs, etc., otherwise these devices will automatically switch on when the electricity is turned back on.
Lamps can remain switched on and should work again safely when the power is turned back on.
Freezers or fridges only need to be emptied once the power has been off for approx. 6 hours. Do not open them, as this will allow the cold to escape.
A landline will work for a maximum of four hours without electricity. Devices that connect to the mains power supply will not work.
Tell older residents and children about the power outage.