Our on-site customer centre will be closed from 24 December to 3 January, but you can still reach us by phone as follows:
- Tuesday, 24 December: 8 am – 12 noon
- Friday, 27 December: 9 am – 4 pm
- Monday, 30 December: 9 am – 4 pm
- Tuesday, 31 December 9 am to 12 noon
- Friday, 3 January 8 am to 5 pm
Phone:
Monday to Friday
8 am to 5 pm
In person:
Monday to Friday
10 am to 1 pm and 2 pm to 5 pm
Monday, Tuesday and Thursday
8:00 am to 11:30 am and 1:30 pm to 4:30 pm
Wednesday and Friday
8:00 am to 11:30 am
ewz is a service division of the Department of Public Utilities and Transport of the City of Zurich. If you have problems with Zurich’s municipal authorities, please contact the city of Zurich Ombudsperson’s Office. For whistleblowing, you have access to an anonymous reporting platform managed by Financial Controller and the Ombudsperson’s Office.
